How long will it take for my order to arrive? Domestic customers can expect their package(s) to deliver in 7 to 10 days after shipment. All international shipments are sent using FedEx International Mailing Service (FIMS). How do you ship your items? For domestic shipments, we utilize USPS First Class and Media Mail. If you would like to receive those additional items before the release date of a pre-order, you should place a separate order which does not contain any pre-ordered items.** ** NOTE: If your order contains a pre-ordered item, any additional items from that order may be held until all items ordered can be shipped together. If your packing slip does not indicate a back-ordered item, please contact, citing your Order Reference Number. Once the requisite stock arrives to us, we will ship out the remaining items from your order as soon as possible. If the missing item has a "B/O" next to it, then the item was on back-order at the time your order was shipped. We make every effort to ship pre-orders to arrive as close as possible to the official release date. Pre-order customers will be charged when they place their order. What is a pre-order and when will I receive it? 11spot allows fans to reserve copies of new albums in advance of release date by placing a pre-order. For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. Where can I find my Card Verification Number (CVV2)? The Credit Card Validation Value (CVV2) is an anti-fraud security feature to help verify that you are in possession of your credit card. If you decide to order another item after you have completed the checkout procedure and receive order confirmation, you'll need to place an additional order. You'll always have a chance to review the amount of tax being charged before you complete the checkout process.Ĭan I add an item to my order? You can easily add new items to your cart during the shopping process. When a bundle contains both physical and digital items, the tax is based on the value of the physical items. How is tax calculated on bundles and specials? Bundles and specials that contain only digital items are not taxed. All digital sales are non-taxable, regardless of state of residence. Residents of NC, PA, IL, NY, WA or CA will be required to pay sales tax on any orders for physical products from. Will I be charged tax on my order? In adherence with federal regulations, we are required to charge sales tax on purchase made within any state in which our company has employees. accepts Visa, MasterCard, American Express, and Paypal. How will I be billed? “” will show up on your credit card statement. does not retain credit card information on file, and because of this customers will be required to re-enter their billing information and payment details on all future purchases, even if you already have an account established with an -hosted store All transactions are routed through PayPal for buyer-protection purposes. Will my credit card be saved on the 11spot Web Shop server? No. You can manage the way you receive emails from us any time by clicking the Personal Information icon on your My Account page. We won't give your email address or account details to anyone else. Will my personal information be shared with anyone? No. Our goal is to respond to all inquiries within 24 hours of receipt. 333ġ1spot customer service will be available during business hours EST, Monday – Friday (except for National holidays). This store is powered by a Direct-to-Fan ecommerce solution for Independent Labels and ArtistsĮmail inquiries: inquiries: 1 8 ext.
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